Hobart Service, founded in 1897, specializes in installing and maintaining commercial food equipment. Hobart Service has been an Azuga customer since April 2017.

Hobart Service provides commercial food equipment for restaurants, grocery stores, schools, jails focusing on the “hot side” of the business including mixers, ovens, meat slicers, and scales.

The company was seeking to reduce their vehicle tracking costs, to improve the reporting of their GPS tracking solution with more safety-related monitoring and alerts, and improve their operational efficiency.

Challenges

The branch manager’s primary challenge was knowing where his guys are given that he manages are large territory. He knows he could call them, but it is easier to pull them on the map. Furthermore, Hobart Service needed additional reporting details. There were a few gap areas with their prior solution as it provided speeding data, however there was no hard braking or sudden acceleration information.

Solution

The branch manager can view the exact location of his fleet vehicles on a live map. His dispatcher has the same access so when she receives an emergency call from a customer, she can pull that map up quickly and dispatch the team that is the closest, providing a better customer service.

When Hobart Service switched to Azuga, the branch manager spoke with his team about the deployment so that the team would develop a proper perspective about their driving being monitored. Feedback is shared every month, and the team is helping one another to keep up a good fleet score.

If a technician has been at a customer site for more than 45 minutes, the branch manager receives an email alert. He checks with the technician to find out why so he knows there's a good reason why it is taking longer at the customer site. This helps ensure that routine tasks and paperwork are completed within the average time, and they can make more visits in a day. The idle report helps in monitoring day-to-day productivity.

Results

As the branch manager briefed his team while deploying Azuga's solution, his team understood that their driving performance would be monitored for acceleration and braking when they were behind the wheel. This has resulted in fewer incidents of sudden acceleration and hard braking. The team participates in a monthly review of these reports, and the feedback is improving their fleet safety score, plus peer advice within the team is a big influence too!

Conclusion

From the chart, you can see that Hobart Service had a pretty good overall driver score in the mid-80s when they began using Azuga. By switching to a provider who could provide the data they needed, they have been able to make a bigger impact and elevate their score into the low-90s, improving safety across their fleet.