From heating and cooling to plumbing and electric, Service Experts is a full-service HVAC company servicing North America since 1996.

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As a one man department, North American Fleet Manager David McCauley’s time is money. When a vehicle was stolen from a location in California last year, he turned to Azuga to help. Luckily the OBD II device was still plugged in. He relayed the tracking information from the dashboard to his local police station. The car was successfully returned and the culprits were apprehended within hours.

Azuga works with customers to make sure the devices are used properly and safely. By using Y cables with the plug and play devices, removal of the device and theft is more difficult. Y cables hide the device under the console, but do not require major installation time. This installation takes minutes, not the hours that in-dash installations take.

David has worked with the same Azuga customer success manager from the start. With help on training, follow up, continual education, and a direct line to support, David has built a long-standing relationship with Azuga.

Challenges

• Developing a safety first culture in every aspect of the business, especially with drivers on the road.
• Monitor GPS location accurately.
• The feeling of being just a customer number, with constant miscommunication and lack of action from previous telematic provider.

Solutions

• Azuga’s instantaneous in-car alerts notify drivers of hard braking, quick acceleration, and aggressive cornering so they can adjust their driving immediately.
• GPS truck tracking makes it easy to find vehicles off the lot. Preinstalled Y cables keep the device connected and decrease the likelihood of theft.
• A dedicated customer success manager to help with customer support, on-boarding and training, new product introductions, and questions.

Results

• Safety first culture. Drivers became aware of areas to improve upon while on the road.Coaching and training assists in adjusting driver behavior.
• Vehicle recovery in hours. With police assistance, vehicle recovery can happen in hours instead of days. Locate a vehicle in real-time with Azuga.
• Building great relationships. Fleet managers build open communication with customer success managers. Azuga offers friendly service because our customers are part of our family.

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Azuga’s driver scorecards allow managers to govern high-risk and watch-list employees on a regular basis. In-cab alerts tell the driver to change a behavior as soon as it happens. At Service Experts driver scores are used in daily performance tracking. If drivers are at risk, coaching and training begins to change the bad behaviors. When Service Experts started with Azuga in 2015, their scores were as low as 67. Within three months the average score as 80. Now the company is consistently around 85. Constant reporting, changes to driving habits, and a renewed focus on safety has helped Service Experts stand out among their competition.

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