ServiceTrade
Field Service Management Software
Integration Details
Enabled by Azuga
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Company Overview
ServiceTrade is the software platform for commercial HVAC, mechanical, and fire contractors. During a persistent skilled labor shortage, ServiceTrade helps contractors increase profit by streamlining service and project operations, optimizing field performance, and boosting sales and client retention.
Azuga Integration(s)
The integrations between Azuga & ServiceTrade are aimed at providing users with efficient and automated workflows as part of data exchange between Azuga & ServiceTrade.
Map Display
Azuga published a Google Chrome extension which allows ServiceTrade users to view a combined view of ServiceTrade jobs and Azuga vehicles on the same page. Install now.
Customer visibility of real-time vehicle location and ETA
Each time a technician switches the status on the ServiceTrade app to “en-route”, Azuga will generate a TrackMe link and send the link via the ServiceTrade custom message to the appointment/job’s primary contact. Now companies can provide that Uber-like experience to customers with no extra effort required.
Check-in to Appointments using vehicle location
Azuga fetches the following objects from ServiceTrade in near real-time:
- Admins & Technicians
- Jobs / Work orders
- Appointments within jobs
- Locations
For each appointment, Azuga creates a geofence around the appointment location. When the vehicle breaks the geofence in Azuga, the technician’s clock will be started/stopped for that appointment. This ensures accurate accounting of time spent on-site.