Field service management (FSM) software helps business owners and managers track and organize employees while streamlining communication.This software also makes it easy to organize backend office activities that support contractors out in the field.
Managing a business with reliable FSM software can help you reduce inefficiencies and build your bottom line. If you want to ensure your field staff delivers results, you must have a tool designed to help you manage them remotely. Cue Field Service Management (FSM) software.
There are many field service management software solutions available, but it’s important to choose the option that suits your business needs. Here are the five key features you should look out for when picking a reliable field service management software.
1. Ability to Function like a CRM
A reliable field service management software should offer more than simple tracking for employees and other assets; it should also integrate customer communications. A field manager has a lot of work to do, and FSM can help keep employees on track.
GPS tracking and other field service software features can help you track team progress; these types of features also incentivize employees to work harder as they know their records are viewable. With Azuga, you can track your crew's location and monitor work status right from your office. This way, you can easily respond to all customer requests with a single phone call to a specific driver.
2. Forecasting Abilities
The best field service management software offers forecasting abilities to help you manage work schedules, predict recurring issues for your team, and identify all tasks that need special attention.
When choosing FSM software, opt for a solution that automates repetitive tasks, such as assigning work orders and ticket routing.
3. Easy to Integrate
The field service management software you choose should integrate easily with your service tracking APIs, billing software, and CRM. It should easily adopt the APIs and integration for other software you already use in your organization.
It is essential to consider ease of integration when choosing a field service management software because most customers look for a unified experience across all touchpoints.
4. Data Security Features
You must consider security when choosing field service management software. You want company and customer data to be protected from any form of breach. The FSM software you opt for should guarantee the highest level of data security. It should use 256-bit+ data encryption for maximum security. Since you’ll have to back up customer information every day, the FSM software should also be able to store such information for easy retrieval.
5. Business Intelligence and Simple Dashboards
Learning how to use field service management software shouldn’t be difficult, but it’s important to opt for a solution with an easy-to-use dashboard and simple interface. You want to choose an FSM software you can easily operate – something user-friendly and intuitive.
Your software should come with easy-to-read and understandable visuals and graphics. It should allow you to customize and view what matters the most in real-time.
6. Omnichannel Support
Collaboration is key for effective field services. Field service executives and customer care agents should find it easy to communicate with their teams and clients.
FSM software should provide customer communication content across different platforms with a single view, giving agents and technicians real-time updates.
The field service management software you adopt should also be cloud-based, so you can access important information from anywhere.
Final Thoughts
Every business needs reliable field service management software to function well and manage workers out in the field. When choosing a reliable FSM software for your business, consider your main pain points and whether the software can offer solutions to those needs.
Reliable FSM software from Azuga can contribute directly to business success by improving scheduling capabilities, offering access to centralized information, and ensuring robust reporting and analytics.
