Roadside Service Schedule

This Roadside Services Schedule (“RSS Schedule”) applies to the provision and use of Allstate Roadside Service. Capitalized terms used but not defined in this Schedule have the meaning set out in the General Terms. In the event of a conflict between this Schedule and the General Terms, this Schedule governs.

1. Allstate Roadside Service

1. Allstate Roadside Service (“ARS”) will provide the following per member per month services to subscribers registered in the Azuga Fleet programs (“Subscribers”):
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1a). Towing Service - When a passenger vehicle will not start or cannot be safely driven, it will be towed a maximum of ten (10) miles in any direction from the point of disablement. The service may provide additional towing mileage at the Subscriber’s request at an additional fee at the customer’s expense.
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1b). Flat Tire Service - If the passenger vehicle’s spare is inflated and serviceable, ARS will remove the flat tire and replace with the Subscriber provided spare. If no inflated spare is available, the vehicle will be towed in accordance with the Towing provision above.
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1c). Jump Start - Service is provided to boost or jump start a dead battery to start the vehicle. Expenses for repairs, parts and labor are not covered by this program and are the Subscriber’s responsibility, payable directly to the service facility, and are not reimbursable.
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1d). Out of Gas - A limited supply of fuel up to three (3) gallons, where allowed by law, will be delivered by an available service provider (“Service Provider”) to the disabled passenger vehicle to enable the Subscriber to reach the nearest open service station. The cost of the fuel is included in the per member per month fee for Eligible VINs. Customer is responsible for the cost of fuel provided in Over Maximum Allotment and Unrecognized VIN events.
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1e). Lockout Assistance - If the Subscriber’s keys are locked inside the passenger vehicle, a Service Provider will attempt to gain entrance. In cases where the passenger vehicle cannot be made operable, towing will be provided in accordance with the towing provision in the clause above.
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ARS will make the Roadside Assistance Program available to Azuga customers enrolled in Azuga Fleet as evidenced by data transfers of Eligible VINs by Azuga. The parties will cooperate to coordinate benefits, however, ARS will be responsible for providing benefits only as described in this Roadside Service Schedule, including all limits and restrictions. ARS will rely on Azuga’s instructions regarding eligibility of Azuga Subscribers to receive benefits, therefore, Azuga will provide ARS with accurate electronic file transmissions containing Eligible VINs on a daily basis or as otherwise mutually agreed to by the parties. If a Subscriber calls for service and ARS is unable to verify eligibility based on Azuga’s file transmissions, or if the Subscriber has exceeded the maximum number of services available per period. The Subscriber will be offered services under the Over Maximum or Unrecognized VIN Program (as described below) at Azuga’s expense. Any disputes or requests for reimbursement based on inaccuracies in Azuga’s file transmissions (including delays in adding new enrollments) will be the sole responsibility of Azuga.

2. Winching

Winching - An eligible vehicle will be winched by a Service Provider when it can be safely serviced from a paved public road or paved private road if the service provider is able to gain access. Maximum distance for winching is 30 feet. Extraction of vehicles embedded in mud, water, snow or similar material is not a covered benefit. ARS will provide services, as outlined above to any Subscriber, with up to three (3) dispatches per VIN covered during any 12-month period, measured from the date of initial eligibility. Services are available only to those vehicles and operators meeting the requirements herein ARS’s obligation is limited to the services specifically described above. For the purpose of determining the number of dispatches used by and/or available to a Subscriber, per Eligible VIN, a dispatch will be defined as the dispatch of a single service vehicle to provide any of the services described in paragraphs 1(a-e), above. A dispatch may consist of one or more such services, however if an additional service vehicle is required (for example, if a tow truck is required to assist a Subscriber who initially requested Flat Tire, Jump Start, Out of Gas or Lockout Assistance service), the tow truck will count as an additional dispatch.

3. ARS Reasonable Effort

ARS will use reasonable efforts to dispatch a Service Provider or out of network provider to all Subscribers in need of services.

4. Availability

If a Service Provider is not available for dispatch for an extended period of time or when a Service Provider or out of network provider is unable to provide services in remote areas, on restricted or private highways, during extreme weather conditions, or in areas where it would be hazardous for Service Provider’s vehicles to travel, ARS will advise the Subscriber of servicing options including an extended ETA, a scheduled service for later date, or Reimbursement Consideration. “Reimbursement Consideration” is defined as ARS’s option to reimburse a Subscriber for actual service expenses up to eighty dollars ($80.00) when the Subscriber has first requested authorization from ARS to secure emergency roadside assistance services on his own.

5. Other users

Other users of a Subscriber’s Vehicle. Subject to the restrictions stated above, all users of the Vehicle containing the Subscriber’s Azuga Fleet Vehicle device will be eligible to receive services.

6. Accidents